No Assistance from Aramex - Package Way Overdue

Good Day

I am greately appalled by the service I am recieving from Aramex S.A..

I have bought an item from China on the 18th of December, I have chosen Aramex as my means of transportation, This package has arrived in Johannesburg (according to tracking provided on the Aramex site) on the 19th of December & I am still awing for the package to reach me in Pietermaritzburg, I have had no contact from Aramex as to the “documents” needed to pass through customs, I had called Aramex and was on hold for over 20 minutes and the representative said the person assigned to my case wasn’t on shift & will be called the next day, up till today I have received no such call (this conversation is recorded on my side) I had to then visit a local Aramex on the 16th of January as it was way passed the expected date to see whats going on, they have mail a guy named "Ryko" and up-till today I have been sending followup mails & getting absolutely no feedback about my package.