1 reviews | Active since Jul 2016
No
<p>I just want to express my anger and frustration at Aramex.I was supposed to recieve a parcel from you yesterday which didn't arrive yesterday.I just need to clarify one thing to you if it somehow unclear to you I don't have to meet anyone the Garage ot Shoprite when I paid for Aramex services I was under the impression that I am psying for delivery to my door not my nearest Shoprite.I gave my address to the person who called had you punched exactly that in your gps then my parcel would hve been delivered to my door.The worst part of it is that my customer whom I ordered the dress for was also expecting a delivery from aramex met up in lsngs with Yaseen(delivery guy) to fetch her parcel and when she asked about mine he told her he tried to deliver to me but didn't get hold of me yday nd he will only delivery my parcel Wednesday.So my question is tht out of spite because he was in my area he could hve called and attempted a delivery this mornings </p>
Good day Ms. Mkunqwana
Thank you for bringing the matter to our attention.
The shipment in question appears to have been an import. Although transit times are not guaranteed, Aramex makes every effort to ensure all shipments are delivered within the expected time frame.
We would like to investigate the details surrounding the delivery mentioned. One of our Customer Care Executives will be in contact with you shortly to discuss the matter further.
Kind regards,
Customer Care Johannesburg - Aramex SA
Good day Ms. Mkunqwana
Thank you for bringing the matter to our attention.
The shipment in question appears to have been an import. Although transit times are not guaranteed, Aramex makes every effort to ensure all shipments are delivered within the expected time frame.
We would like to investigate the details surrounding the delivery mentioned. One of our Customer Care Executives will be in contact with you shortly to discuss the matter further.
Kind regards,
Customer Care Johannesburg - Aramex SA
Good afternoon Ms Mkunqwana
I have confirmation from our Cape Town Customer Care Department that they have been in contact with you to resolve the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Customer Care Johannesburg - Aramex SA
Good afternoon Ms Mkunqwana
I have confirmation from our Cape Town Customer Care Department that they have been in contact with you to resolve the complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Customer Care Johannesburg - Aramex SA