1 reviews | Active since Dec 2014
New Customer - very slow service
<p>As a new customer with Aramex Global Shopper I was looking forward to their 2 - 5 day delivery suggestion to South Africa. After 7 days the package hasn't even left their depot in NY. The communication is faceless and very slow (work on 1 or 2 days for a response from a "no reply" address). The SA office still didn't reply to an email sent 2 days ago. They appear to be making excuses about account numbers etc. but clearly know exactly who I am and show that they have received my package. This will now be a very late Christmas present if it is received at all. Very disappointing service for an international courier company.</p>
Dear Paul
Thank you for bringing the matter to our attention.
Upon tracking for shipments under this account number, we discovered that there was one consignment received at our airport facilities yesterday and it's held for customs clearance.
Correspondence will be made with you regarding the progress of the consignment.
We sincerely apologize for any inconvenience caused and should you require any further assistance, please do not hesitate to contact us directly.
Kind Regards,
Customer Care Johannesburg - Aramex SA
Dear Paul
Thank you for bringing the matter to our attention.
Upon tracking for shipments under this account number, we discovered that there was one consignment received at our airport facilities yesterday and it's held for customs clearance.
Correspondence will be made with you regarding the progress of the consignment.
We sincerely apologize for any inconvenience caused and should you require any further assistance, please do not hesitate to contact us directly.
Kind Regards,
Customer Care Johannesburg - Aramex SA