Never use Aramex !!

I am not sure I can even give them 1 star. I have been ordering shein for years. Various items and always a big basket. Buffalo and Emile are the absolute best courier companies but unfortunately we cannot choose who Shein gives our orders to. Firstly, they charge outrageous amounts for Vat and duties. Parcel is 11kg. They don't answer on their fb page. I would never even have ordered if I knew this is the case it would have been better to buy is SA than from Shein. Being fami**** with what it costs and regularly placing big orders Aramex charges about 3 times of what I have ever been charged. I have seen al the reviews of lost parcels and bad service, but it takes them 4 days just to update their tracking system. Going for 5 days tomorrow. Buffalo or Emile would have had the parcel out for delivery today. How does a company operate like this?. I just cannot track my parcel which I paid for almost half of what my total value for this shipment was. They can atleast give better or even outstanding service for what they charge. !!! It's been 4 days since the vat and duties have been paid and I cannot even track my delivery.