NEVER USE ARAMEX

Shocking service and having sent 2 emails complaining of their BAD service and asking for our money back they haven't even had the decency to acknowledge our emails!!! Our son sent us an urgent OVERNIGHT parcel via Postnet in Shelley Beach on 24 December which proves via the tracking that it was collected from them at 5:42pm and scheduled for delivery to us on 28 December at 10:30am. On 28 December when we had not received this urgent delivery we phoned Aramex call centre and they located the parcel which I was told was on the floor but yet to be scanned but they would ensure it got delivered before 6pm that day. Well of course it didn't arrive so we phoned again the next day asking to speak to management but no-one was around and when they then told my husband it would only be delivered on Monday as they dont' work over the weekends my husband got in his car and went to collect the parcel himself from ARAMEX . What part of overnight did we pay for especially as we collected the parcel ourselves as it would have taken 7 days to get to us and not a word from them.