JR
JAYBALAN R
1 reviews | Active since Aug 2012
20 Mar 2016, 16:49
Never to do business with ARAMEX again
Goods arrived in Johannesburg on the 9/03/2016 for a research and development project which was to commence on 15/03/2016. at the University.Made six telephone call to the Durban and JHB branch, the buck has just been passed around with not a single person returning my call.Get a call late friday 18/03/2016 advising me that my goods are nowhere to be found.What does one do when you have a international company like ARAMEX lets you down so badly.Can some person from ARAMEX with service and communications skills please help.
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Aramex South Africa's replyOfficial
22 Mar 2016, 15:00Hello VIGIE,
We humbly apologise for the service you received that prompted you to contact us with a complaint.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we will take the necessary corrective action.
We deeply value your relationship with Aramex We hope that your will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
We humbly apologise for the service you received that prompted you to contact us with a complaint.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we will take the necessary corrective action.
We deeply value your relationship with Aramex We hope that your will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
Aramex South Africa's reply22 Mar 2016, 15:00
Official
Hello VIGIE,
We humbly apologise for the service you received that prompted you to contact us with a complaint.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we will take the necessary corrective action.
We deeply value your relationship with Aramex We hope that your will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
We humbly apologise for the service you received that prompted you to contact us with a complaint.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we will take the necessary corrective action.
We deeply value your relationship with Aramex We hope that your will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay