Need my order

<br> I have on orderfrom HongKong that is sitting with aramex from 19 November..<br> ..My online tracking information says that parcel was cleared from customs on 19 November and as of 20 November it's awaiting payment..<br> <br> I have not received an invoice with amount to make payment upon..<br> <br> I've contacted many personal from aramex many time .they say that there is no amount on system and only accounts can help ...My call is then transfered to accounts department .<br> There my call is put on hold like forever..or does not get answered..<br> Time is passing by and I need my parcel .<br> It's now 7th December and still no parcel..<br> ..<br> My previous orders from aramex was not an inconvenience like this ..<br> .<br> Tracking number -***5 .<br> <br> Name -S Bundipersad<br> <br> <br> <br> Sent from Samsung Mobile