JN
Jan N
1 reviews | Active since Mar 2009
26 Jan 2016, 15:55
My experience with Aramex
My experience with Aramex is pathetic <br> <br> I have a parcel that got lost in November 2015.<br> <br> They don't communicate. Every time I have the response <br> <br> \We are awaiting"<br> <br> The departments don't communicate. <br> <br> They don't communicate with their customer. I was promised that I will be kept daily up to date. <br> <br> It did not happen. <br> <br> I will"
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Replies (1)
Aramex South Africa's replyOfficial
27 Jan 2016, 11:38Hello jhvniek,
Thank you for sharing your comments with us,
We apologise for the inconvenience caused by this incident and the length in time it has taken for us to resolve your claim .
As per our telephone discussion we have escalated this with our claims department to advise the reason for the delay in the claim being finalised.
We will proactively keep you updated with the claim progress and thank you so much for allowing us the opportunity to resolve this ongoing claim .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us,
We apologise for the inconvenience caused by this incident and the length in time it has taken for us to resolve your claim .
As per our telephone discussion we have escalated this with our claims department to advise the reason for the delay in the claim being finalised.
We will proactively keep you updated with the claim progress and thank you so much for allowing us the opportunity to resolve this ongoing claim .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply27 Jan 2016, 11:38
Official
Hello jhvniek,
Thank you for sharing your comments with us,
We apologise for the inconvenience caused by this incident and the length in time it has taken for us to resolve your claim .
As per our telephone discussion we have escalated this with our claims department to advise the reason for the delay in the claim being finalised.
We will proactively keep you updated with the claim progress and thank you so much for allowing us the opportunity to resolve this ongoing claim .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us,
We apologise for the inconvenience caused by this incident and the length in time it has taken for us to resolve your claim .
As per our telephone discussion we have escalated this with our claims department to advise the reason for the delay in the claim being finalised.
We will proactively keep you updated with the claim progress and thank you so much for allowing us the opportunity to resolve this ongoing claim .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula