MOST PATHETIC EXPERIENCE RECEIVED FROM ARAMEX CAPE TOWN

WHAT PATHETIC SERVICE DID I RECEIVE FROM ARAMEX I EMAILED THE CAPE TOWN OFFICE SPOKE TO NOMVUYO, NAEEMA DONT KNOW HOW MANY PEOPLE I SPKE TO I HAD AN URGENT PARCEL THAT HAD TO GO FROM RANDFONTEIN TO RANDBURG. INSTEAD OF SORTING OUT THIS PROBLEM AN ARGUMENT REGARDING WHAT TIME THE EMAIL WAS RECEIVED WAS BETTER THEN SORTING OUT THE CUSTOMERS NEEDS. PARCEL WAS COLLECTED ON THE 02/10/2019 ON THE 03/10/2019 THIS PARCEL WASNT EVEN SCANNED AND MY CLIENT LEFT FOR CAPE TOWN ON THE 3RD WHICH MEANS I LOST THIS CLIENT. ON THE 3RD I SENT AN EMAIL BEFORE 08H00 AM AT 10H38 I HAD TO PHONE ARAMEX AND LOOKS LIKE ITS ANOTHER SERVICE ARAMEX DELIVERS AND THAT IS AVOIDING PEOPLE FUNNY BUT DIDNT I PAY FOR A SERVICE THAT WAS NOT GIVEN? DOESNT THE ADVERT THAT A PERSON HAVE TO LISTEN SAY WITHIN 24 HRS? INSTEAD IT IS AN ONGOING BATTLE BECAUSE NOTHING IS BEING DONE. NORMALLY NAEEMA WAS GREAT DONT EVEN WASTE YOUR TIME WITH NOMVUYO BECAUSE ITS A LOST CASE. THANK YOU VERY MUCH ARAMEX FOR COSTING ME TO LOSE BUSINESS