More than a week now

Aramex brags about delivery in a day or two but can not even phone a client to advise on delivery, thus the package has not been delivered and it has been more than a week. I send this parcel 28 September Tracking number ********** 7293. When I phone the call centre to track the parcel im put on hold for very long like airtime is free. We use Aramex at least 8 times a week to distribute to our clients and this is the service we get. Im am disgusted to say the least.