Missing parcel, unable to successfully contact Aramex.

Shipping from Hongkong to Operations at Aramex SA took 4 days 14 to 18 December 2018. Delivery to me should have taken 2 more days, however for 23 days from 18 December to 10 January the package were stuck at operations without any reason or explanation. I called Aramex at least 10x and if I were lucky enough to have the call answered I got transferred to an different division which does not answer until the call gets dropped, maybe by someone disconnecting it. The last 2 calls got me listening to music and automated voice messages for around 10 min without being answered. Logging complaints and requests via the Aramax app , for Aramex to contact me were fruitless, emails sent were never answered or ignored. Aramex are no better than the Post office or Telkom when it come to customer service, if a parcel goes through the system as it is supposed to things are OK but boy..., are you in trouble it a package get stuck somewhere in their system and you need to get contact them for answers.