Missing Parcel... Pathetic service

DBP*** MISSING [CaseReference:JNB/0121/3470] Since 10th December 2020, I’ve been battling to get Aramex to respond to my calls and emails regarding this parcel. Every time myself and the client calls, we get excuses, first the parcel was mis-routed then they can’t find it, then it’s in Durban, then it’s in Upington. Then after all this, I get told there was no waybill in the Sleeve, how did they know who the client was if there was no waybill to begin with??? I sent an email to Aramex on the 18th of January 2021. I have not received any further communication except an automated response with a Case Number.