MISSING PARCEL

A friend sent me a parcel recently, i contacted Aramex customer care. They said there is no waybill with that number. What i don't understand is how come when i track it it shows in transits then immediately disappears as no details on waybill number. It means the parcel was scanned and then removed on system does it not? Aramex has lost credibility from being one of the best to nothing. Angry customer ***. Parcel was dropped of at Da le Rey Pick n Pay Parow in CT . Track details are as follows DBW***