Missing parcel

On 25 April 23, I SENT A PARCEL TO CAPE TOWN FROM PORT ELIZABETH THROUGH ARAMEX NOW THE PARCEL IS MISSING IN ACTION SINCE 25 APRIL 23, I'VE BEEN GOING BACK AND FORTH TO THEIR BRANCH IN PORT ELIZABETH STILL NO LUCK AND THEY ARE BLAMING CAPETOWN, I DID NOT KNOW ARAMEX HIRE ******* IN THEIR COMPANY, ALL I WANT IS THE COMPANY TO REIMBURSE MY PARCEL. REF NO. FOR THE PARCEL DBP***.