Missing package???? No updates…. Late delivery

They are useless… struggling to get hold of a operator that knows what he is suppose to do.. can’t get any answers from them about my package.. keeps on putting me on hold or telling to to contact another number.. according to there website my package were shipped on 2 Nov 2021 and arrived in South Africa on 12 Nov 2021 at 13:46 ( shipment cleared -on its way to Aramex destination facility) On 12 Nov2021 at 15:17 (In transit -Sandton South Africa) How can it take 10 days to get to the Aramex destination facility ?????

No updates in 10 days Estimated delivery time is 20 -23 Nov 2021

Today is 22Nov 2021 All I wanted ti know is where the hell is my package and when will it be delivered but I cant seem to get an answer from Aramex .