Misleading Delivery Updates and Poor Customer Service

I placed an order with HiFi Corp over a week ago, and while I'm giving them the full two weeks as a fair delivery window, I’ve experienced nothing but frustration with their courier service and lack of clear communication.

Almost daily, I receive SMS notifications stating that my parcel is "out for delivery", only to get an update later that "delivery was attempted but the client was unavailable". This is completely false — I’ve been available at the delivery address every single time, and no one has even tried to contact me.

On 08/07/2025, I reached out via their WhatsApp line and was assisted by a consultant named Julia. She told me: "Hi there! The parcel is out for delivery🚚. Can be expected before the close of business today😉. I cannot confirm precisely when the driver will be at the delivery address, however, contact will be made with you upon delivery. Thanks👍. Kindly give us till 6PM." Nothing was delivered, and instead, I received yet another automated SMS at 21:53 PM with no follow-up or explanation.

At this point, I’m extremely disappointed and annoyed by the misleading updates and the courier’s inaccurate delivery attempts. I simply want transparency and a confirmed, realistic delivery date — not automated responses or false updates.

HiFi Corp, please do better. Your customers deserve reliable service and honest communication.