1 reviews | Active since Jul 2013
Mindboggling service
Since my parcel *** arrived at customs on the 4th of February, its status have been: Record Created, In Transit, Received at Operations Facility, Held in Customs, Customs Clearance in Progress, Cleared from Customs, Shipment received and on route to customer then Customs Clearance in Progress and Cleared from Customs on the 18th of February.<br> <br> I received an email saying it has been released on the 18th, that I will receive it on the 24th after I complained and today on the 25th that it is still in customs.<br> <br> Nothing makes sense about this shipment.<br> <br> As the clearance and logistics agent I expect them to sort this out on my behalf. <br> <br> It is mindboggling to think an international courier cannot get a parcel to me in one month since they received the original shipment.<br> <br>
Thank you for taking the time to share your comments. We sincerely apologise for the great inconvenience.
As per my discussions with you, the parcel was sent out to a delivery address of your choice yesterday and delivery was successful. We are often faced with challenges when dealing with Customs and the clearance process and we are very sorry that this situation inconvenienced you so badly. We are always looking to improve our service and will be doing everything in our power to improve this service with Customs.
We take great pride in our service and would like to assure you of our commitment to you as a value customer.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments. We sincerely apologise for the great inconvenience.
As per my discussions with you, the parcel was sent out to a delivery address of your choice yesterday and delivery was successful. We are often faced with challenges when dealing with Customs and the clearance process and we are very sorry that this situation inconvenienced you so badly. We are always looking to improve our service and will be doing everything in our power to improve this service with Customs.
We take great pride in our service and would like to assure you of our commitment to you as a value customer.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***