Mega disappointed in Aramex

Shocking service.

Spent over an hour on the phone after I did a online quote to export an item. Online quote doubled when I called and thought, well, what can do and went to the PMB branch who by the way does not answer their phone. Att to the gate at the Victoria Road branch a sign that says no walk in due to COVID 19. Rang the bell for over a half an hour, resorted to calling at gate where after 45 minutes a lady appeared. Seemingly they do not accept parcels (a courier company...) and that she could not help me and that it not worth using Aramex as clients don’t receive their items and some wait thee months if they are lucky.

I was then referred to another company who by the way only does national deliveries,

By the way don’t bother using their chat function, total waste of time due to disinterested agents (Portia and Mbali) that do not even know what restricted items are, even after mailing them a list.

Such a shame as in the past Aramex was lovely to deal with.