Lost shipment - poor service

A Package posted to me on 11 September 2018 was lost and till today nothign has been done to resolve this. Richard Sparke has been trying to assist by emailing the teams involved but they seem to not be doing anything to assist. we have had no feedback from the other regions and until the inform the shipper that the parcel is lost i cannot get a replacement. This was supposed to be a birthday present for the 27th of September. Its almost a month later and still nothing.