Lost shipment delayed refunds lack of feedback

On Aug 15th I contacted Aramex support asking for details about a shipment that should have arrived at their forwarding station in Tokyo on the Jul 31st. After weeks of asking for feedback I never got more than "I'm following it up" or "I can't contact tokyo". By Sep 13th they had declared the parcel lost and said they'd refund me. I filled out the form and on Sep 14th I received the following for Katleho. "Thank you for your understanding I will submit your documents, the processing and payment of the amount may take up to 29 days but it can be paid out in less time."

39 days later (Oct 23rd) with no payment or further contact I emailed to find out the status and received no response. I emailed daily until I got a response on Oct 25th saying "I apologize for the lack of feedback I was on leave. Please may I be afforded the opportunity to follow up with the relevant department and provide you feedback." I never got feedback. Nov 1st I emailed again for feedback and received the following "I apologize for the delay in the payment of the claim that was submitted, it seems our accounts department had not processed the payment. I have however been advised the payment will be processed as soon as possible."