LOST PRODUCT

Have had a very bad experience with aramex/ Aramex Global Shopper, they have lost a package of mine which was suppose to be a Christmas Gift in New York.....the seller delivered the package and gave me the tracking number to confirm that he delivered, but Aramex keeps saying the tracking Number refers to a package I had already bought before....which is impossible as the item that I bought before has already arrived in SA and was cleared long before the delivery of my package that now seems to be lost.....the customer service won't try to investigate what has happened and have totally left me stranded, they can't even call their facility in New York to find out what happened to the package.......very disappointed and will never use aramex again......I don't recommend using them...because when problems arise...they don't have any solutions to combat your problem or even finding out what caused the problem....ruined my Christmas...and my family members gift......Don't use ARAMEX GLOBAL SHOPPER...