Lost parcel still undelivered since August 2015

Hi,<br> <br> I imported a pair of shoes in July 2015.<br> These shoes were supposed to go to customs for verification. The aramex team were 'unable to find' these shoes since August because they had lost it.<br> <br> I have been querying the supply of my shoes andf/or refund of the amount paid since late August 2015. We are now goung to April 2016 and I have had no action on resolving this issue by the Aramex team... so we are going to 8 months now and I still do not have my shoes or a refund of the purchasing value,<br> Furthermore, no one at Aramex seems to care or take responsibility. They are coming up with excuses and making me turn around in circles for 8 months now,<br> <br> I don't care who in Aramex STOLE my shoes and who in Aramex is trying to conceal or cover-up. I want them to locate the shoe asap or refund my money as this went missing in thier premises and I paid alot of money for the item.<br> <br> Could the Aramex team take responsibilty, action, and resolve this... at this rate I am probably going to wait until eternity because somebody at Aramex isn't doing their job, or perhaps this is the way they operate,