Lost parcel - Refund me please

So... after calling Aramex every day for the past 2 weeks to find out where my package from Dubai is, Aramex has finally admitted that it has been lost, however in this day and age it has probably been ****** by someone.... Now what really irritates me is that I have received ABSOLUTELY ZERO feedback from Aramex unless I call Vusi to find out what is happening! I get constant promises that someone will call me back but no one ever does.<br> <br> The risk manager has since confirmed (via Vusi) that the package is gone. I expect a full refund to the value of the missing goods as well as the money I paid for the shipping itself. If Aramex has even a shred of customer focus and integrity they should consider a complete overhaul of the way they are doing business! Just take a look at the other negative reports on this page, it's disgraceful.<br> <br> You've lost me as a customer