Lost parcel and no-one cares

I sent a parcel from the dropbox at Caltex Rouxville last Tuesday (29th December). The person working at the garage confirms that the parcel was collected by the Aramex driver that afternoon. <br> <br> To date, the waybill number (***) does not reflect on their system. I have called Aramex at least ten times to try and find this parcel and have been promised over and over again that someone will call me back but no-one ever does. I have emailed a photo of the waybill to [Email Removed] with no response as well. <br> <br> I am totally dismayed by the total lack of service delivery that I have experienced here.