Lost parcel and no help from Aramex staff

Dropped off a parcel at PnP on the 14th of November 2021, it was meant to be delivered in Bryanston, Sandton. Started following up with Aramex over delivery of the parcel, since cellphone number was left out of the delivery sheet, I could not receive the Waybill number via SMS.

This was brought to the attention of staff at Aramex on the 26th of November via cellphone, and they promised to investigate the matter. This dragged for weeks to a point where they stopped responding to emails.

Contents of the parcel were a black Huawei black B525s router which was to be delivered to Web Africa offices in Bryanston.

To date, still no response or help from Aramex in tracking the parcel on whether it was delivered and when it was delivered as Web Africa have been saying they never received it.