Lost parcel

<p>Sent my Mom a drop box Xmas parcel 21 December 2016. Previously when i sent parcels it would be 2 days maximum then she'd receive them. when i phoned on Saturday 24th they said it would be delivered on Wed 28th dec bec of the holidays. Long story short, parcel was never delivered. Because drop box parcels from pick n pay are not insured, Aramex do not pay out the clients, therefore parcels can go missing/******/lost with no worries from Aramex side because they don't even refund you the R99. I dealt with Thuso from Aramex. She said there is only 1 Risk Manager who deals with all missing parcels in Aramex. Risk Manager didn't even contact me. Thuso let me know on 12th January that parcel was declared missing and i won't be refunded - she didn't even say "SORRY - WE MISPLACED/STOLE YOUR PARCEL". NOT EVEN A "SORRY". NOT EVEN A "we will refund your R99.00". I will never use Aramex again and will be sure to spread the word about the terrible service and my ****** parcel - with no repercussions!!!!!!!! </p>