1 reviews | Active since Jan 2017
Lost Package
<p>I placed an order with Nike.com and they shipped the order through Aramex South Africa, They attempted to deliver the pacakage at my office on the 23rd of December 2016, and unfortunately our offices were closed. They then returned with the package and put it in their storage facilities. I subsequently went to their facilities in Linbro Park to try and collect the package on the 3rd of january 2017. I was told that the package was lost and they cant find it. i have been calling them ever since to try and get my package but everytime im told that they are looking into it but i get the feeling that they are hoping this will just go away and that they dont have to account. </p> <p> </p> <p>I want my package which i paid money for and its very distressing that Aramex doesnt seem to take this serious enough.</p>
Dear Nkgadi87,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
We take this very seriously and we are investigating the details of the matter currently. We will be providing you with conclusive feedback shortly.
We take great pride in our service and such poor communication and lack of service is not how we conduct our business.
Kind Regards,
Aramex SA
Dear Nkgadi87,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
We take this very seriously and we are investigating the details of the matter currently. We will be providing you with conclusive feedback shortly.
We take great pride in our service and such poor communication and lack of service is not how we conduct our business.
Kind Regards,
Aramex SA
One of your agents called me after i posted this, which was 4 days ago, and to this day, there is no conclusion to my issue. surely it doesnt take a week to ascertain whether the package is lost or not. I have in the meantime contcated Nike.com to intervene in the matter, since i bought the itwms from them. Hopefully they will be of more help than what you guys have been.
One of your agents called me after i posted this, which was 4 days ago, and to this day, there is no conclusion to my issue. surely it doesnt take a week to ascertain whether the package is lost or not. I have in the meantime contcated Nike.com to intervene in the matter, since i bought the itwms from them. Hopefully they will be of more help than what you guys have been.