Lost or ****** parcel.

I created a store-to-door shipment on 10 January from JHB to CPT.

It is now 10 days later and the parcel is NO WHERE to be found. Tracking number does not pick up on the system despite me getting SMS for the creation of the shipment on that waybill number. I followed all the steps that they gave to create it even.

When I go through support, they can not give me straight answers. The say they open an investigation, but there are still no answers or signs of finding my parcel.

Now because of Aramex I have an expired licence disk on my car as well as most of my cards gone.

As for the BP garage on Grayston Drive where I dropped off the parcel into the dropbox. Their answer is that their CCTV system does not work during loadshedding so they can not pull up footage from that specific time.

It has now been 4 days of trying to find out where my parcel is, and still no response!

I WANT MY PARCEL!!! An aplogy will not get my vehicle licences neither will it issue me a new driver's licence!