Lost my parcel through Aramex

On the 25th of May 2020, I sent a parcel using Aramex couriers, after one hour of dropping my parcel at the Aramex depo in Cape Town, Milnerton Area I realised that the address that parcel was going to, there was something wrong with it. I went back immediately to tell them not to move the parcel. I met with the manager that was on duty that day which informed me to leave my "customer slip" he will immediately inform his colleagues in Joburg to not deliver the parcel and ensured me that I will get it back since it was on its way to Joburg. The next day when I tracked the parcel online it was stated that its coming back to Cape Town. I went back again on the 29th of May since my parcel was not yet delivered to my address, I was informed that I will get the parcel on Monday (01 May 2020). Fine, when I check online after a few days of not getting the parcel, they delivered the parcel to this wrong address that I informed them not to, and was promised that it will be sent to me. I even called customer service and they informed me that they will note on the system that the parcel must not be delivered to that address. I am very hurt and dissapointed, that parcel was very expensive and valuable to me and I might never get it again.