Loss/Theft of parcel.

On Thursday 27th December I sent a package using the drop box service at Pick n Pay retail park in Beacon Bay, East London before 10am.

At 6pm that very same day I checked the waybill number on the website and it had been scanned and on its way to its destination in Cape Town, or so I thought.

The next day, the parcel never arrived, I called the call centre and they said the freight was late, which I can understand so I gave it another day even though that was a red flag with the claim of overnight shipping.

The next day the same thing happened, only this time when I called they gave me the same answer and said it would be there on Monday, but this time I decided to call my local depot too, who didn’t answer the phone for the first 3 hours of me trying to call them, when I eventually did get through the lady was helpful, but she couldn’t see it on her system there and it was not at the East London Depot.

So I waited and on Monday tried again to the same excuses, this time I escalated it further and yet again, nothing has come of it, I was told I would be contacted and nothing happened about that either.

So now it’s 7 days later with no contact from aramex as to where my parcel is and there is no sign of it anywhere.

I will not be using this company again and I would advise nobody use it either, your package will go missing and you won’t have any assistance on the matter.

Kind Regards

Tyler Dylan Banks

Waybill Number: ********** 7061