Loss of high value goods & lack of accountability!

I've been using Aramex's store to door delivery service for a while and nothing has gone wrong, but recently I was very disappointed when they supposedly delivered a package to a customers house when in fact the customer hadn't and still hasn't received anything.<br> <br> I've been trying to make contact to get some information on where the package was lost ,but they can only give me the run around and tell me that a lady by a specific name signed for it at the customers house whereas the customer has no knowledge of that specific person that's been spoken of.<br> <br> I'm highly disappointed in the service I have received as well as the high value goods and business that have been lost in the process.<br> <br> The waybill number is ***<br>