"losing" important parcels? Not my problem!

<p>On 1 May 2017 I ask Postnet Centurion Lifestyle Centre to collect a parcel on my behalf the next day. Postnet outsourced to Aramex to collect the parcel the next day. I did not receive any confirmation on the collection, nor did I receive a tracking nuber. I phoned Postnet to enquire about this, upon which I was told that nor they or Armex knew who collected the parcel or where it was. Apparently Aramex did not send anyone to collect that day, and they do not know who did! How is this possible when it was specifically outsourced to Aramex? Is this not then their responsibility?</p> <p>This has been ongoing to this date with no resolution coming from either party. </p>