ZP
ZAYD P
1 reviews | Active since Jan 2016
14 Jan 2016, 12:50
LONGEST SERVICE OF ALL TIME
I was expecting documents from a supplier in Turkey.These were important documents because i had to release a shipment from customs.It amazingly took Aramex ,a courier company ..about 39 days to deliver my documents from Johannesburg to Vereeniging.This only because of numerous calls and e mails from our side.I went to the extend of waiting an entire day at the office after our company had closed for the festive season.The attitude and unprofessional manner in which the staff were so not helpful just didn't make sense.<br> I tried to get hold of the manager / supervisor but to no avail.<br> I really expected more from this outfit...
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Aramex South Africa's replyOfficial
21 Jan 2016, 09:32Hello ZAYDP,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
The delay caused in this delivery was simply not acceptable and we will be taking corrective measures against the delivery partner in question who services your area. We are pleased that you have received the parcel though and in good order.
If you need any further assistance please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
The delay caused in this delivery was simply not acceptable and we will be taking corrective measures against the delivery partner in question who services your area. We are pleased that you have received the parcel though and in good order.
If you need any further assistance please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply21 Jan 2016, 09:32
Official
Hello ZAYDP,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
The delay caused in this delivery was simply not acceptable and we will be taking corrective measures against the delivery partner in question who services your area. We are pleased that you have received the parcel though and in good order.
If you need any further assistance please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
The delay caused in this delivery was simply not acceptable and we will be taking corrective measures against the delivery partner in question who services your area. We are pleased that you have received the parcel though and in good order.
If you need any further assistance please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***