1 reviews | Active since Jul 2016
lies and unprofessional service
<p>I PURCHASED A COURIER BAG AT A PNP STORE AND AFTER PUTTIONG THE GOODSIN THE BAG I FOUND THAT THE WAYBILL POUCH WAS ONE SHEET AND DID NOT HAVE A SECOND LAYER TO PLACE THE WAYBILL IN BETWEEN. SO I STUCK THE WAYBILL WITH TAPE CLEAR TAPE. </p> <p>NOW BECAUSE OF THIS THE PARCEL WAS HELD FOR A FURTHER DAY BECAUSE THE DATA CAPTURER SAYS SHE COULD NOT SEE WERE THE PARCEL IS GOING TO. WHICH IS KRAP. AND SAYS THAT ALL MY PARCELS ARE ALWAYS STUCK WITH TAPE WHICH AGAIN IS LIES. SO I ASK COULD THE DEPOT NOT CONTACT ME THE SENDER AND FIND OUT? CLEARLY I SHOULD GET A REFUND FOR THIS WAS NOT A OVERNIGHT SERVICES. AND I AM A REGULAR USER </p>
Dear dare2dream,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience.
As per our discussions with you the problem has been addressed and resolved and we have taken the necessary action against the parties concerned in this regard. We will also take the matter up with the supplier of the sleeves and have this issue resolved.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Dear dare2dream,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience.
As per our discussions with you the problem has been addressed and resolved and we have taken the necessary action against the parties concerned in this regard. We will also take the matter up with the supplier of the sleeves and have this issue resolved.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
THANK YOU FOR THAKING THE TIME OUT TO LOOK INTO THE SITUATION CERTAINLY CUSTOMER SERVICES IS YOUR PRIORITY.
THANK YOU FOR THAKING THE TIME OUT TO LOOK INTO THE SITUATION CERTAINLY CUSTOMER SERVICES IS YOUR PRIORITY.