1 reviews | Active since Mar 2013
Late delivery
I was to have a package delivered to me yesterday. the courier could not contact me and did not deliver. <br> <br> Today, according to the tracking number: *** I was told that the address was invalid. Which is incorrect.<br> At no point today I was contacted about delivery of this parcel. I contacted the call centre and sent an online query JNB/1115/2038. the call centre agent said that I will get the parcel today while via the email query, team leader Lesiba Matsaung said I wont. He said he tried to phone me earlier. This is not true as nobody phoned my contact number. I sent a screenshot via email proving this.<br> <br> This is unacceptable.<br> <br> Nobody has got back to me about the status of the package. I need it today before 5pm. Terrible service. Waste of money using your store to door service.<br>
I would like to apologise profusely for the delay in the delivery of your shipment, I tried to contact you unsuccessfully and your number could not allow me to leave a voice message, I see on our internal tracking system a note was captured that an attempted failed delivery was made on 05/11/2015 and few attempt calls were also made to try and reach you.
The shipment was finally delivered on 06/11/2015 at 13:08pm.
Please accept our sincere apology for any inconvinience that could have been caused due to this delay in the delivery of your shipment.
Regards
Tefo Rakharebe
Contact Centre Manager
I would like to apologise profusely for the delay in the delivery of your shipment, I tried to contact you unsuccessfully and your number could not allow me to leave a voice message, I see on our internal tracking system a note was captured that an attempted failed delivery was made on 05/11/2015 and few attempt calls were also made to try and reach you.
The shipment was finally delivered on 06/11/2015 at 13:08pm.
Please accept our sincere apology for any inconvinience that could have been caused due to this delay in the delivery of your shipment.
Regards
Tefo Rakharebe
Contact Centre Manager