lack of security and verification when delivering parcels.

I am extremely disappointed with the service from Armex. They handed my parcel over to someone else who is not the person named on the delivery document. This is completely unacceptable and shows a serious lack of security and verification when delivering parcels.

I have now been waiting for them to track the parcel, and the process is taking far too long. A mistake like this should be handled urgently. How can a courier company simply give a parcel to the wrong person without properly confirming the recipient?

This situation has caused unnecessary stress and inconvenience. All I need is for my parcel to be returned to me and placed in my hands, as it should have been in the first place. I hope Armex takes responsibility and resolves this matter as soon as possible, and improves their delivery verification process so that this does not happen to other customers.