Lack of delivery service by Aramex.

I've been waiting for a package to arrive from Pietermaritzburg to Klerksdorp. It was supposed to be delivered within 24 to 72 hours, however it has been a week and a day. On the tracking stystem for Aramex the parcel has been "in transit sunce the 14th August 2024, with no further progress update. I phoned Aramex Durban and gave them the tracking number, but to date no further feedback has been received from Aramex. It is medication that was sent from Pieternarirzburg, as such the urgency of the required delivery. The Aramex contact in Durban could not give any reason ir explantion for tge fact that the package has not yet proceeded from tge "in transit" status on their tracking system. This is frustrating because there is simply no feedback from Aramex abd it does not seem as if they are bothered by the fact that as a customer this service has been paid for! A courier service such as Aramex should keep customers updated in such situations and do everything possible to get the parcel deliverex as required. I am disappointed by the lack of concern in this regard.