Lack of communication: Aramex's brand

The lack of communication is concerning. In this day and age it is expected to be customer centric but Aramex is completely unprofessional. Firstly, yesterday they apparently were attempting delivery however there was no notification saying that they are. I had to see on Amazon myself that my package is out for delivery. I've apparently missed the delivery however they made no attempt to make me aware. They didn't call me to say that they're here. I've been at home the entire day. Secondly, they are very difficult to get in contact with. The response time of agents is absurd. I've messaged on the website and they don't give a response time or ask for your email so they could update you. You are forced to sit on the website and wait for a response. This is absolutely frustrating especially when I spent so much money on shipping. I want my package!