Lack in response with Shipment Tracking system

I have a delivery coming in from Yuppychef in capetown and Aramex was chosen as the courier. <br> <br> However this is the second package/delivery where nobody from Aramex has bothered to contact me before delivery. I have even logged a ticket with Shipment Tracking system with my contact details and requested a update on the ticket. With no success. <br> <br> I received confirmation from a automated ticketing system that my request has been logged, however when it comes to a actual person reading the ticket, then Aramex fails. <br> <br> According to the tracking system my delivery was at the delivery location yesterday (15 Jul), however I was not there because the ticket I logged with Shipment Tracking CLEARLY states that I need to be contacted before delivery in order to be present at said location. Again, FAIL ARAMEX. <br> <br> The ticketing system clearly says \For inquiries and amending delivery instructions about this shipment"... and that's exactly what I did. <br> <br> You are failing your suppliers customer experience and I will be recommending to the supplier you should not be used in the future for delivery. <br> <br> It's a simple task to notify the recipient. Yet you fail in this simple task. No IQ points required.."""