Items held up at customs - no one answers phones

Item: Aramex South Africa
Rating: 2
Author: Dirk K

I have 2 orders from Amazon that sits at customs from Friday. I called out of my own to give them my ID number and details, as Amazon e-mailed me that its at customs. From Friday afternoon I am struggling to get through to the Office at the airport. The phone is either just ringing or busy. The agents at the Johannesburg number say they can't assist or they don't know whats happening. I hate leaving complaints on Hellopeter but it seems I have no choice as no one wants to assist me. Please help. Tracking numbers: *** and ***

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Replies (1)

Aramex South Africa's replyOfficial

15 Dec 2015, 17:57

Hello neelix,

Thank you for sharing your comments with us ,

Kindly accept our apologies the inconvenience caused and lack of feedback from our part.

We tried calling you however the phone went to voice mail .We have escalated to our imports manager with regards to telephone lines not being answered .

Kindly be advised both parcels have been cleared from customs and are currently in our hub in Johannesburg .

Once more please accept our apologies .

Kind Regards
Tshegofatso Dubula

Aramex South Africa's reply15 Dec 2015, 17:57

Official