Item ****** and deleted from profile

They (florida branch) listed my packeage when it was delivered to the Florida, USA office and a day later i received a mail staying that my package is not available and to contact my local office. The South African office did not even bother to reply to my mail. When i went online to check my package status, it had been deleted fron my profile!! They have made it extremely difficult to contact them. Do not use this service as they have ****** my package and have made zero effort to contact me.