1 reviews | Active since Dec 2009
Is Aramex able to deliver?
My first interaction with Aramex makes me regret deciding to use them. The parcel reference is *** coming from overseas. First one has to hound Aramex for updates. I also picked up that the delivery address is incorrect, and have three times asked various Aramex staff to update it. Each time I get a response that the delivery address has been updated. This morning I get a phone call from the Aramex driver that they can't find my house - they are trying to deliver to the incorrect address! Once the address was corrected, I was told it will have to go back to the depot as they may not deliver to the area I am in!<br> <br> Speaking to the call center, it was confirmed that the correct (Fontainebleau) address is available, yet Aramex persists in using the incorrect address!
Thank you for sharing your comments with us,
Kindly accept our apologies in this regard. We are investigating with our imports team with regards to the change of address.
We are truly sorry for the way we have handled your enquiry and we are working on the corrective action to be taken to avoid this kind of incident from reoccurring .
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us,
Kindly accept our apologies in this regard. We are investigating with our imports team with regards to the change of address.
We are truly sorry for the way we have handled your enquiry and we are working on the corrective action to be taken to avoid this kind of incident from reoccurring .
Kind Regards
Tshegofatso Dubula
