Irresponsible delivery guys

Hi, Today on 12 November, 2019, I got message from Amazon that my parcel (which I had ordered on 08 November 2019) will be delivered today. After 2-3 hours I got another message that "Carrier was unable to contact you to arrange delivery. Please contact the carrier for next steps."

I wonder how Aramex South Africa can update this kind of status because I didn't receive any call on my cell number which is mentioned on package.

This is second time I am facing this problem. Courier delivery guys don't come to place and update wrong status.

In any responsible delivery method, delivery guys should come to my address, they should only call me that time when they are at doorstep of my address if house is locked or they don't find me there. In that case I will request them to whom to handover my parcel.

If they have my address mentioned on the parcel then it does not make any sense to call me (before even reaching to my address) from anywhere in the city.

There first duty should be go to address and then take next step.

In any case if they have to call me then they should call me. But in today's incident they didn't call me and just updated the status.

If parcel would have been very important for anyone, they can cause loss or big loss to someone because of their unprofessional behavior.

Very disappointed.