Inconvenience and poor service

I do not understand why the company accepts orders from stores knowing they won’t be able to deliver in that specific area? I order on Zara and I PAID for deliver but I was contacted this morning that I need to collect my order at the police station. I am working remotely and highly pregnant yet I am expected to go out in the rain, take an Uber and collect a parcel at the police station! I could have chosen delivery point or in-store pickup if I wanted to collect the item but I chose and PAID for home delivery for convenience. I shop online ALL the time and have never had this issue.