1 reviews | Active since Jul 2016
*********** service
<p>A package of mine from China has been in customs processing for over 4 weeks now. I was asked on the 10th of February to send the invoice as well as proof of payment as customs needed this to process the package. Three weeks later inbetween calling and trying to find out what is happening I am told that they request a bank statement proving payment to the supplier. Apparently they knew about this at Aramex, but conveniently chose not to inform me timeously. I eventually got through to a manager that explained that this was due to their incompotence and promised to follow up on the matter. At the current moment I am awaiting feedback. The lack of communication from Aramex to it's customers is appalling and slightly disturbing. I will do my utmost not to work with this company again. DHL gives way better service although at a premium, but absolutely worth while. </p>
Dear Neil van der Linden
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be, however the shipment is currently held by Customs for inspection. This forms part of the normal import process, and Customs reserves the right to stop all shipments irrespective of the value declared.
Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior, and he will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Neil van der Linden
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be, however the shipment is currently held by Customs for inspection. This forms part of the normal import process, and Customs reserves the right to stop all shipments irrespective of the value declared.
Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior, and he will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA