*********** and carefree employees

My package arrived in the country on the 14th of July, and only on the 22nd was i asked to pay customs. i do so within 2 days and immediately send them the proof of payment. weeks go by and i call customs and they dont help at all, then on the 4th i receive notifications that i can no longer track my parcel because it has been handed over to the state warehouse. i make calls and send emails with the proof of payment 4-5 more times and still there were no changes. i then had to travel 2,5 hours to the aramex warehouse in sandton on the 10th to collect my parcel myself and still failed , they told me to email my proof of payment to someone else and i did so. this person told me that customs will clear my parcel within 24 hours and that has passed. there has been no communication from aramex regarding their incompetence. I am very defeated because nobody is doing their job, simple tasks like checking their emails is very difficult for them to do. If my parcel gets returned to china i will be taking legal action against them. I’m thoroughly disgusted to say the least