1 reviews | Active since Nov 2015
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<p>I ordered a parcel from mango over 6 weeks ago. My parcel has been in customs for more than 4 weeks according to the aramex website. When I contacted Michelline Summers, she told me the issue had been elevated with customs. I then received no response subsequent to this. Essentially meaning nothing was done. I then asked her for the e-mail addresses of someone who could help me at customs and Michelline sent me e-mail addresses of ARAMEX team leader Langton. I e-mailed Langton Ncube and I am yet to receive a response. This is incompetency at its finest. </p>
Dear Mts2015,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience.
As per our discussions with you, there was unfortunately a clearance delay with this specific shipment caused by an internal error in our network. The poor communication has been addressed and will not happen again. Currently the shipment is out for delivery to you this morning and we will ensure that it is not further delayed by unnecessary complications.
If you need any further informtion please dont hesitate to contact us again.
Kind Regards,
Aramex SA
Dear Mts2015,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience.
As per our discussions with you, there was unfortunately a clearance delay with this specific shipment caused by an internal error in our network. The poor communication has been addressed and will not happen again. Currently the shipment is out for delivery to you this morning and we will ensure that it is not further delayed by unnecessary complications.
If you need any further informtion please dont hesitate to contact us again.
Kind Regards,
Aramex SA