Incompetence, zero management, total shambles.

Absolute incompetence. I wouldn't recommend them to anyone. My parcel arrived in SA a month ago, and the status now is "confiscated by customs". I have contacted AGS more than 10 times trying to figure out what is going on. I am essentially doing their job. They say it was not loaded properly from origin. Then later, my postal code had B in front of it which was causing problems (never had issues with this previously). The website doesn't function properly – package doesn't even show up, but shows up under "history" on the app. Then they finally sent an email for payment, which takes you to the AGS website, but just shows a blank screen. After that I had to get them to sent a peach payments email which allowed me to pay R1236. When I checked with them that they have received payment, they tell me nothing shows up on their side, and asks me why R1236 – postage is R420. Well obviously, the rest is customs. I then asked for the email for the person who deals with accounts so that I can send the proof of payment email directly to her. Who knows if I will ever see the parcel. I don't know what's going on at AGS, but I can tell you that you DO NOT want to use them. Totally shocking.