Incompetence from Phindile and Jonathan, your employees

Good day,

Jonathan, your in -house relabelling contact did not read his email I send on the 15th August 2019 @ 19:38 notifying him of the re-labelling payment I made.

Proof of the payment made for my relabelling was also send to his email address (payment notification from my FNB account) on the 05th August 2019 @ 17:18

Now Phindile Majozi, your Stop clerk expects me to pay for storage fees of R1 210 in order to retrieve the shipment as my order ***, was sent to the states warehouse because no one (Jonathan) didn't notify her that the relabelling payment was made in August 2019 already.

I will not pay a cent more, for your employees incompetence.

Reference number used on payment : ***

With that being said, please advise when will I be receiving my long outstanding delivery?

Regards

Lucia