I WANT MY PARCEL

I have been waiting for a parcel since last week. I tried to contact customer service, have been holding for more than 45 minutes no one attending to my call. This parcel was ordered early so it can be delivered on time. I was told it was out for delivery but haven't received. If possible let me know where it is so I can go collect cause delivery service is not available o time. I need my parcel as in yesterday. I can be contacted on ***